Web Store Returns Policy on Ezer-Up Sofa Risers, Couch Risers and Recliner Risers

Thank you for shopping at Tanaxis.  We want our customers to be 100% satisfied with all of our products. We will gladly make a refund, including  up to $10 off the return shipping charges, on any item purchased directly from Tanaxis, Inc.

Returns

All returns must be requested within 30 calender days from the date you received the item.

To be elgible for a return, your item must be undamaged and in the same condition you received it.  Items must be returned with a Return Authorization issued by Tanaxis, Inc.  To receive a Return Authorization please email the return request to customer-service@tanaxis.com and include the following information:

• Your USPS, UPS or FedEx Tracking number found on the shipping label
• The item to be returned
• Your name, address, phone number and e-mail address
• Reason for return

Your item must be returned in the original packaging (minus warning labels) and you will need to pay the return postage.

Refunds

Once we recieve your item, we will inspect it and notify you that we have received your returned item.  We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original payment method).  You will receive the credit within a certain number of days, depending on your card issurer's policies.  

Tanaxis procucts have a limitied lifetime guarantee, to the original purchaser, to be free from workmanship or material defects for three years from date of purchase.  Please give us a call (503 557 5552) or e-mail to customer-service@tanaxis.com if you have any questions.